PC Peripherals Maintenance and Service
Customised Education IT Maintenance and Support service packages tailored to requirements and budget. Hybrid options to include remote and onsite services also available.
PC Peripherals have been providing support services to our client base since 1992. From maintenance and support contracts to urgent Break-fix IT services, PC Peripherals has been delivering high quality services to meet clients needs.
Our engineers work in partnership with clients in the education sector, finding solutions to complex technical issues as well as implementing new technologies that work to maximise efficiency, performance and operations.
Advanced Networking
No matter the size of your business or your project requirements, we work with you to find the right Networking Solution and tailor it to you. From a simple upgrade of equipment to a company wide digital transformation, we ensure your network meets current and future requirements. Our technical team has comprehensive knowledge to design, build and deploy the most complex environments.
Having a dependable IT infrastructure allows your business to focus on what matters, the day to day performance of the company. Our experts collaborate with you to create an IT infrastructure that works with your requirements.
Product Availability
Replacement product availability is key to providing an efficient and immediate support service to our client base. As a desktop & servers manufacturer since 1992 PC Peripherals have immediate availability of spare parts, devices and a knowledge base to provide a service to an ageing or current network infrastructure. We partner with all industry standard multinational manufacturers and have SLA’s in place to back up this commitment.
PC Peripherals offer a range of notebooks from industry leading manufacturers and are an authorised centre for notebook repairs.
Cloud & Security
PC Peripherals offer cloud systems for network back-up, restoration, replication and disaster recovery. We offer a diverse selection of solution packages, each customised to align with the outcomes of our technical assessments. These assessments collectively determine your unique requirements and potential areas of focus, enabling us to recommend the most fitting solution for your specific needs.
To ensure you are kept secure, our technical team will work with you to combat daily threats. Using the latest security products, we can provide a level of protection that’s essential for today’s environment.
Future Proofing
Improving performance and efficiency across a business is essential. Every business is different, and every business requires a different level of support. We’re ready to assist with full project delivery through implementation of ongoing services working alongside your in-house team.
A site evaluation in the short term can lead to a long term relationship between PC Peripherals support team and your organisation.
Value-added maintenance services to include;
- Microsoft critical security updates
- Firewall, virus and spyware protection reviews and management
- Management of backup status, data selected and data testing is critical to data recovery
- Secure integration of mobile/remote devices
- Management of hard drive resources
- Regular optimisation of server(s) and workstations
- Proactive maintenance
Technical Support Services can be tailored to meet individual requirement, we offer a free of charge onsite survey and consultancy meeting to explore requirements and expectations and we provide bespoke support service – to include;
- Break/fix call out services
- Quarterly Maintenance Contracts
- Secure remote access by engineers for immediate diagnosis, recommendation and resolve
- Full Remote Telephone Support 9am – 5:30pm
- 24/7 call logging service
- Certified Notebook/Mobile repair centre
Our IT services and support offerings are flexible and allow you to select certain components or outsource the whole of your IT infrastructure. By utilising our IT services and IT support options we help you manage costs, reduce risk, increase flexibility and realise operational efficiencies.
IT Maintenance Helpdesk Services
- Ticket System- log your issues anytime and view old tickets through the ticket manager. Keep track of your support history.
- Knowledge Base- We have compiled a comprehensive list of solutions to common questions faced by customers.
- Driver Downloads- If you have a Celtic PC from PC Peripherals then you can download all related drivers straight from our helpdesk.
- Partner Links- have links to all of our IT partner’s helpdesks inside our own website. Everything in one location.
- Remote Support- Our technicians can remotely connect into your computer to diagnose and repair problems.
Contact Form
Please do not hesitate to contact us whenever you have a question! Contact Us to explore our Support and Maintenance Packages
Our team is always on hand to answer any questions you might have about a product or service.
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